The option to add warranty to Koprez® products will be given before checkout. Please retain a copy of the order confirmation as proof of purchase. This will be needed to make a claim. Without it, the right is reserved to reject any claim under this warranty. Please also note that the warranty is for the original purchaser's benefit only and is not transferable at resale. The warranty is not refundable.
A. What does the warranty cover?This warranty covers any material damage to Koprez gear incurred under correct usage. The product should uphold its natural form under the time frame of the warranty. This means that any severe body contours or body impressions imparted upon the product are covered under this warranty.
Read further about warranty
here.
B. What does the warranty NOT cover? Comfort preference.
Abnormal use.
Physical abuse or damage.
Burns, cuts, liquid damage, or stains.
Mold, dirt, stains, smells.
Any claim made other than for the benefit of the original purchaser.
Any item (whether manufactured by Koprez® or not) sold by a reseller who is not an authorized Koprez® at the time of purchase.
C. When does the warranty end?Upon purchase of the lifetime warranty, Koprez gear gains comprehensive protection that begins from the moment of delivery. This lifetime coverage guarantees the durability and performance of the product, ensuring it remains in optimal condition through normal use over the course of its lifespan.
D. Claimant Responsibilities
To claim this warranty, please send: 1) a brief written description and a photo of the problem or condition that constitutes a defect; 2) proof of purchase (such as order number or an original dated sales receipt) to Koprez® at support@koprez.com.
In our sole discretion, we reserve the right to require photographs, further information or descriptions before accepting a particular claim under this warranty.
E. What happens when all information is received?
Any evidence received regarding the potential warranty claim will be cross-examined and evaluated by Koprez®. When the needed evidence has been received, a decision will be made at sole, reasonable discretion whether the warranty covers the claim or not.
If it is determined that the warranty covers the claim, Koprez will ship a new item.
F. What about refunds?
This warranty does not provide the right to get a refund. The warranty only covers replacements, repairs, and upgrades for successful warranty claims.
G. Warrantor
Koprez®
support@koprez.com
